Terms & Conditions (T&C)
Welcome to our website www.vatsanfoods.com
VATTAM AGRO & DAIRY INDUSTRIES Private Limited, a Company incorporated in India under the provisions of Companies Act, 1956 (referred to herein as 'VATTAM AGRO” or “VATTAM” or "VATSAN" operates the Internet e-commerce website www.vatsanfoods.com (or any successor site) and its related sub-domains, sites, Services and tools ("Website").
"You"/ "User" shall mean the end user accessing the Website and application, its contents and using the services offered through the Website and application.
"VATTAM AGRO” / “VATTAM” / “VATSAN"/ "we"/ "us"/ "our" shall mean VATTAM AGRO and DAIRY INDUSTRIES PRIVATE LIMITED or its affiliates, franchisees, service providers, successors and assigns "Site" means the online shopping platform owned and operated by VATTAM AGRO & DAIRY INDUSTRIES PRIVATE LIMITED or "VATTAM" or “VATSAN”, which provides a venue to the users of VATSAN to buy the Products listed on Site.
"Customer" / "Buyer" shall mean the person or any legal entity who access the Website and application and places an order for and or purchases any products /services against the invitation of offer for sale of products / services on the Website and application.
"Acceptance" shall mean your affirmative action in clicking on "check box" and on the "continue button as provided on the registration page or clicking on "Pay Now" button while transacting as User or such other actions that implies your acceptance.
"Product" shall mean the Products offered for sale on the website and application from time to time “Delivery" shall mean the physical delivery of goods under your order placed with us "Price" means the price communicated at the time of order and confirmed by us "Payment Facility" shall mean applicable mode of payments made available to User from time to time.
"Content" means all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code collectively by impliedly or expressly accepting this User Agreement, Policies and Terms, You also accept and agree to be bound by Rules, Policies and Terms of VATTAM AGRO as provided from time to time in its Website and application and corresponding hyperlinks.
By accessing this website, we assume that you consciously accept these terms and conditions. Do not continue to use this “www.vatsanfoods.com” E-Commerce website, if you do not agree to take all of the terms and conditions stated on this page and we would request you to exit this site immediately.
VATTAM AGRO and DAIRY INDUSTRIES PRIVATE LIMITED, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.
Except as otherwise expressly stated with respect to our products, all contents of the site are offered on an "as is" basis without any warranty whatsoever either express or implied. VATTAM AGRO or VATSAN makes no representations, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose.
VATTAM AGRO does not guarantee the functions contained in the site will be uninterrupted or error-free, that this site or its server will be free of viruses or other harmful components, or defects will be corrected even if VATTAM AGRO is aware of them.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
1. General Rules
The Website is provided as a service to user and is intended to allow users to browse and order products and other goods or services ("Products") offered for sale on the Website ("Services"). VATSAN reserves the right to delete, modify, or supplement the content of the Website at any time for any reason without prior notification, and will use reasonable efforts to include up-to-date and accurate information on the Website.
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material
a) That could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation,
b) In a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or
c) That is libelous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.
The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.vatsanfoods.com or their breach of the terms .
3. Use of content
All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.
You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.
4. Accuracy of Information
We attempt to be as accurate as possible when describing our products on the website. However, we are not liable for any claims arising out of any inadvertent errors or inaccuracies. Except to the extent implied by applicable law, we do not warrant that the product descriptions, colours, information or other content available on the website are accurate, complete, reliable, current, or error-free. Please contact us in case of any product related queries.
5. Security Rules
Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation,
a. accessing data not intended for such user or logging into a server or account which the user is not authorized to access,
b. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization,
c. attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or
d. sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
7. Permission to access website and application
VATTAM grants you a limited, revocable permission to access and make personal use of this Website and application, but not to download or modify it, its Contents or any portion of it, except with express written consent of VATTAM. You have no permission for resale or commercial use of this website and application or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website and application or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools
The use of the Website and application and its Content grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content. Including the content but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Website and application are original to VATTAM and are owned and controlled or licensed by us, and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights.
8. Offer, Acknowledgment and Acceptance
a) Any prices, quotations and descriptions made or referred to on this Site are subject to availability, and the same do not constitute an offer and may be withdrawn or revised at any time prior to our express acceptance of your order (as described below)
b) While we make every effort to ensure that items appearing on the Site are available, we cannot guarantee that all items are in stock or immediately available when you submit your order. We may reject your order (without liability) if we are unable to process or fulfil it. If this is the case, we will refund any prior payment that you have made for that item in terms of our Refund Policy.
c) An order submitted by you constitutes an offer by you to us to purchase Products on these Terms and is subject to our subsequent acceptance.
d) Prior to such acceptance, an automatic e-mail acknowledgement of your order may be generated. Please note that any such automatic acknowledgement does not constitute a formal acceptance of your order.
e) Our acceptance of your order takes effect and the contract concluded at the point where such offer is expressly accepted by us dispatching your order and accepting your credit card or other payment ("Acceptance").
f) We may keep records of orders received, acknowledgements, acceptances and other contract records for a reasonable period after Acceptance. We may be able to provide you with copies on written request; however you must make sure you print a copy of all such documents and these Terms for your own records.
9. Safety Guidelines
As individuals, we all have different constitutions, sensitivities, allergic reactions and possible health conditions in using various Agro and Value added Products. However, we shall not be responsible or liable for any kind of reaction/ adverse effect or symptoms as a result of use of any of the products listed on our website.
10. Price and Terms of Payment
a) otherwise expressly agreed. Prices may be indicated on the Site or an order acknowledgement but the authoritative price in the event of any discrepancy, is the price Prices payable for Products are those in effect at the time of dispatch or delivery, unless that is notified to you on our Acceptance. We cannot confirm prices, prior to acceptance of your order.
b) We have the right at any time prior to our Acceptance to withdraw any discount and/or to revise prices to take into account increases in costs including (without limitation) costs of any materials, carriage, labour or the increase or imposition of any tax, duty or other levy and any variation in exchange rates. We also reserve the right to notify you of any mistakes in Product descriptions or errors in pricing prior to product dispatch. In such event if you choose to continue with fulfilment of the order, you acknowledge that the Product or Service will be provided in accordance with such revised description or corrected price.
c) Unless otherwise specified, prices quoted are. exclusive of the costs of shipping or carriage to the agreed place of delivery (charges which are stated on the Site); and exclusive of VAT and any other tax or duty which (where applicable) must be added to the price payable;
d) You agree to pay for taxes, shipping or carriage of Products as such costs are specified by us on the Site when you submit your purchase order.
e) Unconditional and Irrevocable Payment shall be made while placing order and by such methods as are indicated on the Site (and not by any other means unless we have given our prior agreement).
f) All Products sold domestically will attract taxes and duties prevailing in INDIA. Any International shipping orders may attract local duties applicable in that country and the customer will have to pay accordingly locally.
g) On acceptance or the order by us, the payment shall stand appropriated to our account absolutely.
11. Delivery and Risk
a) Delivery timescales / dates specified on the Site, in any order acknowledgement, acceptance or elsewhere are estimates only. While we endeavour to meet such timescales or dates, we do not undertake to dispatch Products by a particular date or dates and shall not be liable to you in respect of delays or failure to do so.
b) Delivery shall be to a valid address within the Territory submitted by you and subject to Acceptance ("Delivery Address"). You must check the Delivery Address on any acknowledgement or acceptance we provide and notify us without delay of errors or omissions. We reserve the right to charge you for any extra costs arising from changes you make to the Delivery Address after you submit an order.
c) If you refuse or fail to take delivery of Products provided in accordance with these Terms, any risk of loss or damage to the Products shall nonetheless pass on you and without prejudice to any other rights or remedies we have:-
d) We shall be entitled to immediate payment in full for the Products delivered and either to effect delivery by whatever means we consider appropriate or to store Products at your risk;
e) You shall be liable pay on demand all costs of Product storage and any additional costs incurred as a result of such refusal or failure to take delivery;
f) We shall be entitled 30 days after the agreed date for delivery to dispose of Products in such manner as we determine and may set off any proceeds of sale against any sums RECOVERED from you.
g) Save as otherwise provided in these Terms, risk of loss of or damage to the Products passes to you on delivery or when placed in your possession or that of any carrier or transport provided by you, whichever shall occur first.
12. Product Usage
The stability & nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients. This is beyond our control and we strongly recommend that storage instructions be followed as far as possible.
Please read the instructions carefully before using the product. Check the ingredients carefully to identify if you are allergic to any of them. Even though our products are suitable for most skin types, there may be a case of sensitivity in some individuals. We recommend patch testing on a small area of the arm before regular use of the product in the intended region. In case of any adverse reactions, discontinue use immediately, and contact your dermatologist.
13. Business Ordinance Clause:
We as a merchant (VATTAM AGRO & DAIRY INDUSTRIES PRIVATE LIMITED) shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time
15. User Feedback / Comments / Suggestions
We encourage Users to submit/ post/ share their comments / suggestions / opinions / feedback etc. (“User Feedback”) with us.
The User agrees and acknowledges that:
a) The User Feedback does not contain any confidential information or is not in violation of any third party right including intellectual property rights;
b) All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain the property of VATTAM AGRO.
c) Such disclosure, submission or offer of any Comments shall constitute an assignment to VATTAM AGRO of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, VATTAM AGRO owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.
d) VATTAM AGRO will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.
e) The User Feedback shall not be unlawful, obscene, defamatory, libellous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam" or is otherwise inappropriate as under Applicable Law;
f) We are not under any obligation of confidentiality, express or implied, regarding the User Feedback;
g) We reserve the right to use or disclose such User Feedback for any purpose, in any way, as we deem fit; and
h) We are not obligated to review the User Feedback.
i) We reserve the right to reject, remove, delete or edit such User Feedback, at any time, without any reason, without providing any notice.
j) You grant VATTAM AGRO the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit.
k) You are and shall remain solely responsible for the content of any Comments you make, and you agree to indemnify VATTAM AGRO and its affiliates for all claims resulting from any Comments you submit.
l) VATTAM AGRO and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
16. Governing Law and Dispute Resolution
With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India and the courts of Chennai, India, as if the Terms and Conditions were a contract wholly entered into and wholly performed within Chennai, India, subject to foreign legal mandatory provisions. To the fullest extent permitted by applicable law, any dispute, differences or claim arising out your visit to the www.vatsanfoods.com website shall be referred to the sole Arbitrator appointed by the VATTAM AGRO in accordance to the law.
The venue of such arbitration shall be at Chennai, India and the award of the Arbitrator shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to this Terms and Conditions, whether through class arbitration proceedings or otherwise.
To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the website shall be submitted to an appropriate court or other judicial body in India, as applicable, without prejudice to the applicable law and all applicable provisions of this Section, and subject to our right to seek injunctive or other appropriate relief in any court, if you have in any manner violated or threatened to violate our intellectual property rights and you consent to exclusive jurisdiction and venue in such courts.
User agrees to comply with all legal requirements of the jurisdiction in which users are located and the laws of India with regard to user’s usage of the Website, and user acknowledges that they are entirely responsible for ensuring user’s own familiarity with such requirements and user’s own compliance with the same.
17. Consent to Receive Notices Electronically by Posting on the Website and Via Email
You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) to which these Terms and Conditions refer from us electronically including without limitation by email or by posting notices on this website. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing.
To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by emailing us at email@example.com and discontinue your use of this website. In such event, all rights granted to you pursuant to these Terms and Conditions, including but not limited to the limited licenses set forth in Section “Product Usage“ hereof, shall automatically terminate. Unfortunately, we cannot provide the benefits of this website to any user that cannot consent to receipt of Notices electronically.
User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.
User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct, or / and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.
User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.
This User Agreement is effective unless and until terminated by either you or VATTAM AGRO. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. VATTAM AGRO may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to VATTAM AGRO. Upon any termination of the User Agreement by either you or VATTAM AGRO, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. VATTAM AGRO’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.
20. Disclaimer of Consequential Damages
In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.
21. Genral INfo & Grievance Officer
Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. If you have any questions regarding these Terms and Conditions, please email us at firstname.lastname@example.org. VATSAN is a registered Trademark of VATTAM AGRO & DAIRY INDUSTRIES PVT LTD. All worldwide rights reserved.
In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Contact Person: Somasundaram J
E-mail ID: email@example.com, firstname.lastname@example.org
Phone Number: +91-9500059631.